At DIORA, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
We accept returns or exchanges only under the following conditions:
- The product is damaged, defective, or incorrect
- The issue is reported within 48 hours of receiving the product
- The product is unused, unwashed, and in its original condition and packaging
Returns will not be accepted for reasons such as change of mind, size issues, or color preference.
How to Request a Return
To request a return or exchange:
- Contact us through our website or official contact channel within 48 hours of delivery
- Provide your order number and clear photos/video of the issue
- Our team will review and guide you through the next steps
Exchange Policy
- Approved items may be exchanged for the same product or another product of equal value (subject to availability)
- Exchange delivery charges may apply
Refund Policy
- Refunds are only applicable if a replacement or exchange is not possible
- Refunds will be processed after we receive and inspect the returned product
- Refund amount will be credited through the original payment method or store credit (as applicable)
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to customer misuse
- Washed, worn, or altered items
- Items returned without original packaging
Delivery Charges
- Original delivery charges are non-refundable
- Return shipping costs may be borne by the customer unless the error is from DIORA
Policy Changes
DIORA reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.
Contact Us
For any questions regarding returns or refunds, please contact us through our website.
